Job Description

My client is the head office for a leading Franchise network which provides the Operational Support for its store network, the office is a busy fast growing, dynamic, newly acquired office in Chertsey. Great opportunity to join a fast-growing business with scope to grow with the business.

Key Responsibilities

• Preparing weekly reports and minutes for meetings
• Organising and filing paperwork, documents and computer-based information
• Maintaining and updating company records, folders and internal databases
• Liaising between stores and suppliers to arrange maintenance work
• Handling complaints in a timely manner, including logging and monitoring them daily.
• Processing online customer refunds
• Dealing with incoming post from stores & suppliers
• Monitor stores Daily Food Ordering and Weekly Drinks Orders
• Monitor Monthly Compliance tasks
• Out of Hours Operational Support (1 hour a week)

Key Skills:

• An individual who has the ability to multi-task, but maintain accuracy and attention to detail at all times
• Proficient knowledge of Microsoft office packages, ie; Outlook, Microsoft Word & Excel
• Be an extremely organised and ambitious individual with the ability and conviction to work to tight deadlines and go above and beyond
• Professional and confident telephone manner
• Be able to adapt to demands and changes within the business and remain professional, focused, and motivated.
• Ideally have experience in customer service administration within a similar industry
• Be confident in making informed decisions that will positively impact the company
• Have the ability to problem solve independently.
• Be flexible.
• Be able to work unsupervised and as part of a team.
• Must have GCSE English & Maths as a minimum
• Personable with excellent communication skills (written and verbal) and must be numerate

If this sounds of interest please send your cv today! Excellent benefits including free parking.