Job Description

Community Manager

Salary: Up to £33k

Location: Preston Road, Brighton

Office hours: 8am - 5pm

We are currently looking for a Community Manager to be the senior point of contact for the community, who will act as the "face" of the company. You will ensure a positive member experience is maintained and ensure there is a growing relationship with our client.

You will create a welcoming and collaborative community environment amongst our members through events and building relationships between members and you will ensure that your building is fully operational and processes are running smoothly.

We are looking for someone with facilities management experience, good customer service experience and has a positive attitude to lead a team.

We are looking for someone who has previous experience in a similar role/co-working environment and can independently manage projects for timely delivery. You will have exceptional organisational and multitasking skills with great attention to detail

Main responsibilities:

• Be the first and last point of contact for your building
• Cover the front desk during business hours
• Greet and check-in member guests
• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails encourage visitor NPS completion
• Prepare and distribute promotional materials to guests/potential members
• Answer "walk-up" member and guest questions or refer enquirer to additional resources
• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
• Solve member-related issues to ensure a cohesive community
• Record member and Ecosystem conversations on our the company's CRM
• Onboard and Exit members
• Invoice and payment management of members
• Conduct scheduled tours
• Explain the company's policies and procedures to members, including but not limited to: membership agreement and billing procedures
• Meet with members to discuss late fees and exiting from community
• Assist with move-ins and move-outs; prepare and distribute member welcome gifts
• Assist with building operations and maintenance to ensure highest level of member experience

Benefits:

• A work environment that values creativity, personal growth, and collaboration
• Company pension contribution plan
• Private Healthcare

To express your interest in this role, please apply now or email