Brook Street are currently recruiting for an Office Coordinator role for a High end Private Clinic based in the heart of Chelmsford.
The Operation Coordinator's main responsibility is to support patients who have booked an operation. The OC will assist the Sales and the Clinical functions in managing the patient process ensuring they maintain the highest quality of service to everyone.
They will be a main point of contact for the patient and will have regular contact to ensure all milestones and payment are complete.
The Office Coordinator will be required to take telephone calls, assist with enquires, book or amend appointments and take payments on a day to day basis. The Office Coordinator will be a strong support to the Sales & Clinical functions, Front of House and the Clinic Manager.
The Office Coordinator will work as part of a team and require strong administration and organisational skills to manage and prioritise a heavy customer service / administration workload in a fast-paced working environment.
Responsibilities include :
" The Office Coordinator will work alongside the Lead Patient Coordinator; looking ahead and delegating tasks for the week ahead to ensure the smooth running of not only the clinic but the patient journey.
" The Office Coordinator will be responsible for the overseeing and sorganisation of sticky op's.
" Screening surgeon clinics; ensuring new and post op patients are suitable, organised correctly and the clinic runs smoothly.
" Issuing surgeon's their consulting lists ahead of their clinic.
" To ensure that the clinic administrators support the clinic team in delivering the highest quality patient experience at all times, with particular reference to MYA's Brand Standards and the Care Quality Commission (CQC).
" To ensure that all staff comply with the Patient Confidentiality Act and treat all patients with respect and dignity, including keeping all notes confidential and understand the required processes to achieve this.
" The Office Coordinator will be responsible for the completion of staff rota's. Assist with audits and ensure staff are up to date with their training, including Radar.
- 1-year Admin.
- 1-year Customer service.
Working Hours - Full Time (You will need to be flexible as some evening are 8pm finish and some Saturday work may occur) Hours to be confirmed.
Salary - £21,000
If this is something of interest to you then please apply OR call Chanel at Brook Street on: 01245 493533 OR email on: