Job Description

The Operations Manager, has overall responsibility for the day to day running of the business and the implementation of the annual business plan, including the client service proposition, budgeting, and people management whilst working as a right hand in the strategic development of the business.

Main Duties & Responsibilities
Business Management;
" Overarching responsibility for implementing the business plan to achieve business goals and objectives
" Overall responsibility for the client servicing proposition and its delivery including relevant systems and processes
" To ensure individual and team performance on a consistent and effective basis via regular performance management, annual appraisals, and objective setting
" To ensure the business is compliant including all licensing, professional development, regulatory and legislative requirements
" Management of effective communications within the business, clients and third parties

Business Development;
" To work with the Partner on developing the business`s strategy and annual business plans
" To drive the business forward with creativity and positively in line with the Business Vision and to play a key part in building a long-term sustainable business
" Undertaking necessary financial budgeting and forecasting to aid/drive decision making across the business including resourcing plans
" Create and manage key projects to promote business development
" Undertake and manage necessary change programmes across systems, processes, and people to achieve business objectives
" Share existing knowledge and skills within the team and ensure development of individuals including the delivery of team days and other training where appropriate

Skills and Experience
Essential
o First class relationship management skills;
o Experience of and ability to think and act strategically;
o Experience of the business planning process including working towards a vision, goal setting, budgeting, and managing risk;
o Experience of managing people and teams, including recruitment, performance management, reward, training, development,
motivation and retention
o Prioritises and plans own workload meticulously including ability to multi-task effectively;
o Ability to manage and drive change across people, systems and processes;
o Maintain a positive `can do` attitude;
o Effective project management skills;