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Online Retail Assistant

Job Description

Role - Online Retail Assistant
Start Date - Immediate start
Duration - 3 months temp then potential for permanent placement
Days - Monday to Sunday (5 days working per week on a rota)
Hours - This company operate between 6am till 9pm. 8 hours per day
Location - Tunbridge Wells
Pay - £9.50 per hour

Are you available immediately and looking to kick start your career within customer service? If you are hard working, flexible and have a passion for service then this could be the role for you!

We are looking for Customer Service temps to support one of our valued clients. This is a dynamic, fun and buzzing company in which you will support in an area that matches your skill set.

Job Duties to include.......
- Managing queries via phone, social media, email and instant chat. You`ll be the first point of contact for our customers so an attentive manner is a must.
- Reviewing and processing orders.
- Identifying any errors
-Dealing with customers via third party sellers, such as Amazon and
- Liaising with courier and logistic companies to ensure the successful delivery of orders.
- Advising customers on the right products for them.

What they are looking for.....
- Previous customer service experience would be great. But if you genuinely care and want to help and love talking to people, that`s a great start!
- Be switched on and have confidence in your skills.
- Ability to build rapport with customers over the telephone, ensuring systems and procedures are adhered to.
- Tech savvy and able to pick up new programmes quickly.
- Be a team player that can adapt to a fast-paced and changing environment.
- Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
- The ability to communicate with people from across the globe
- Work flexible shifts. There are several shift options with staggered start times available. We are open 24/7 to support our customers to the max.

This is a temporary position, although there may be some opportunities for permanent roles in the future.

Shift Patterns available
6am till 2pm
9am till 5pm
2pm till 9pm

If you require any further information then please do not hesitate to contact Paula on


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