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Operational Support Manager

Job Description

The Housekeeping & Cleaning Supervisor will lead a team of General Assistants in delivering a 5* service in facility presentation, cleanliness and residential housekeeping, including delivering with excellence all day to day functions, events and setups.

Key Accountabilities

Cleaning & Housekeeping

  • Ensure that the day to day cleaning and housekeeping standards for all facilities are delivered to a 5* standard
  • Delivery of cleaning excellence to all areas of the building, both indoors and outdoors

  • Ensuring all residential accommodation is prepared for guest arrival and maintained during their stay
  • Organise stock control against budgets
  • Lead and deliver an on-going planned deep cleaning regime

Facilities and residential

  • Supervise the effective delivery of all housekeeping of the residential bedrooms
  • Ensure efficient management of the laundry service and clean towels at all times
  • Provide daily support to ensure all courts are cleaned, maintained and watered
  • Ensure meetings, events and functions are setup and delivered with excellence
  • Assist in supporting the smooth operation of the carpark, during busy periods

People Management

  • Recruit, manage and develop a team of General Assistants to support the operation
  • Manage all rotas and schedules for the team
  • Coordinate training for all General Assistants, working with the People Team

Duty Management

  • Support the 'Duty Management' service to visitors and Colleagues, ensuring day to day issues are dealt with, including daily walk-rounds and checklists are completed
  • Flexibility to work shifts as part of a rota, inclusive of early mornings, evenings and weekends, across a seven day operation
  • Support the delivery of health and safety delivery such as ensuring first aid boxes are full, checks are made for defibrillators and fire extinguishers and support is given to onsite training
  • To manage the day to day relationships and accounts for key accounts that look after cleaning and waste.

Person Specification



Previous Experience of:

Demonstrable experience within a sports environment incorporating all aspects of customer service, facilities and health and safety

Desirable

Managing and leading a team of assistants/cleaners

Essential

Recruiting and developing a high performing team

Essential

Operational facilities supervision/management

Essential

Management of rotas/schedules and budgets

Essential







Knowledge, Training & Qualifications:

COSHH training

Essential

First Aid qualification

Essential

Manual Handling

Essential

Microsoft office and internet skills

Essential







Personal Attributes:



Teamwork

· A collaborative and driven supervisor who can bring people on the journey

· A natural relationship builder - empathetic, collaborative and robust with a proven ability to engage and work alongside others

· A credible supervisor who is respected by their team and takes ownership for the facility



Integrity

· Accountable for delivery of results

· A good listener who is committed to developing people and teams



Passion

· Pro-active and positive in every situation

· Creative and free thinking, always striving to improve for the future

· Driven and highly motivated to make a difference every day

· Inspires others to be the best they can be



Excellence

· Positively challenges self and others to achieve great results

· Listens to and acts on feedback

· Always looking for excellence and proactively managing improvements





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