Operational Support Officer

Admin Officer - Swansea MOJ

Brook Street have a great opportunity to work with the Ministry of Justice on a temporary basis in Swansea. Please see the below details of the position and apply direct if you feel this position is of interest and suited to you.

Full time position (37 hours) Monday - Friday
Pay - £12.86 for the first 12 weeks and increasing to £13.25 thereafter

Temporary - 6 months assignment

ON SITE ONLY

Start date: As soon as possible, delays as Enhanced DBS clearance required.

What you'll be doing:
* Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings.
* Assisting users and stakeholders through face-to-face engagement, telephone calls (incoming and outgoing), and responding to correspondence in various formats.
* Providing clear, consistent information to users, including those with complex needs, to ensure effective participation in justice processes.
* Using HMCTS service scripts and knowledge articles to direct users to relevant services and support.
* Supporting users through complaints procedures, offering immediate responses to prevent escalation, and updating systems as required.
* Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and providing immediate responses when necessary.
* Processing work in line with standard operating procedures to meet performance targets and uphold service standards.
* Managing case files with accurate data entry, secure information handling, and compliance with data retention protocols.
* Handling jury service tasks such as selection, deferrals, reassignments, attendance tracking, and processing expenses.
* Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
* Providing judicial support including diary management and administrative assistance.
* Supporting enforcement activities like financial assessments, fine collection, and generating basic reports.
* Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

What you'll bring:
* Strong organisational skills and attention to detail.
* Excellent communication skills, with the ability to engage professionally across multiple contact methods.
* Ability to handle sensitive information with discretion.
* Experience in administrative support or customer service roles.
* Knowledge of health and safety procedures is desirable.
* Ability to work effectively under pressure and adapt to changing priorities.

This role offers a rewarding chance to be part of a dedicated team supporting the justice system. If you're organised, proactive, and committed to delivering excellent service, we'd love to hear from you. Apply now to join our client's team in Swansea!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.