Job description
Operational Support Officer - Fines and Enforcement
Location: Southend-on-Sea, SS2 6EU
Hours: 37 hours per week, Monday - Friday. Monday - Thursday 8:30am - 5pm, Fridays 8:30am - 4:30pm
Pay: £12.86 per hour, rising to £13.25 at week 12
Contract: Until 31/08/2026 with a chance of extension
Working Pattern: Fully onsite
About the Role
We are currently recruiting for an operational support office to join the fines and enforcement team within a respected government department. This is a fantastic opportunity to build experience in the public sector within a supportive and structured environment.
Key Responsibilities
- Making outbound calls and responding to challenging/sensitive queries
- Processing administrative tasks including correspondence, write-offs, reports, and account checks
- Reviewing, managing and investigating enforcement cases
- Maintaining accurate records using in-house systems
- Data Entry
What We're Looking For
- Previous administration experience
- Strong customer service skills
- Good attention to detail and the ability to handle sensitive or challenging queries professionally
- Willingness to learn and follow processes carefully
Please note: Full in-house training will be provided.
Additional Requirements
- Ability to provide three years of referencing information
- Willingness to undergo a Standard DBS (Disclosure and Barring Service) check through Brook Street
Interested?
If this sounds like the right role for you, apply online today and take the next step in your career within the public sector. Please note, due to a high volume of applications we may only contact shortlisted candidates.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
