Job description
Operational Support Officer - HMCTS (Preston)
Our client, a reputable government organisation, is hiring for an Operational Support Officer to join their team in Preston. This role offers a meaningful opportunity to support the justice system through excellent customer service and administrative expertise.
What you'll be doing:
* Prepare for, facilitate, and record all types of hearings, ensuring smooth proceedings.
* Provide users and stakeholders with information or signpost them to appropriate support via face-to-face, telephone, and written communication.
* Use HMCTS service scripts and knowledge articles to guide users to relevant services, ensuring clear and specific support.
* Follow complaints procedures, support users through resolution processes, and update case management systems as needed.
* Identify risks related to HMCTS buildings, inform the Senior Person on Site, and respond promptly to safety concerns.
* Process work according to standard operating procedures to meet performance targets and maintain service standards.
* Handle case files with accurate data entry, secure information management, and compliance with retention policies.
* Manage jury service tasks, including scheduling, deferrals, and expense processing.
* Assist with listing and scheduling to optimise judicial time and respond to urgent matters.
* Provide judicial support such as diary management and administrative assistance.
* Support enforcement activities, including financial assessments and producing basic reports.
* Contribute to health and safety operations, including facility checks, issue logging, and safety governance.
What you'll bring:
* Strong communication skills, with the ability to engage effectively across multiple contact channels.
* Excellent organisational skills and attention to detail.
* Ability to follow procedures accurately and handle sensitive information securely.
* A proactive approach to problem-solving and risk management.
* Experience in customer service or administrative roles is desirable.
* Knowledge of health and safety protocols is a plus.
* Ability to work collaboratively within a team and adapt to changing priorities.
This is a fantastic opportunity to make a difference within the justice system, supporting fair and efficient court processes. If you're organised, empathetic, and eager to contribute to public service, we'd love to hear from you!
Nominated Worker: Emma Crane
Apply now to join a dedicated team committed to delivering high standards of service in Preston!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
