Job description
Operational Support Officer - HMCTS (Manchester)
Our client, a reputable government organisation, is hiring for a dedicated Operational Support Officer to join their team in Manchester. This is a fantastic opportunity to contribute to the justice system by providing essential administrative and customer service support.
What you'll be doing:
* Preparing for, facilitating, and documenting all types of hearings through comprehensive administrative tasks.
* Engaging with users and stakeholders face-to-face, via telephone (incoming and outgoing), and through written correspondence, offering clear guidance and signposting to appropriate support services.
* Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring they receive accurate and tailored information.
* Supporting users through complaints procedures, providing immediate assistance to prevent escalation, and updating case management systems as required.
* Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns.
* Processing work according to standard operating procedures to meet performance standards and maintain service quality.
* Managing case files with accurate data entry, secure information handling, and compliance with data retention protocols.
* Handling jury service tasks, including selection, deferrals, reassignments, attendance tracking, and processing expenses and court fees.
* Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
* Providing judicial support such as diary management and administrative assistance.
* Supporting enforcement activities, including financial assessments, fine collection, and generating basic reports.
* Contributing to health and safety operations, including facility checks, issue logging, and safety governance.
What you'll bring:
* Strong organisational skills with attention to detail.
* Excellent communication skills, both face-to-face and over the phone.
* Ability to handle sensitive information with confidentiality.
* Proactive approach to problem-solving and risk management.
* Familiarity with administrative procedures and case management systems.
* Ability to work effectively under pressure and meet deadlines.
* Knowledge of health and safety protocols is desirable.
This role offers a rewarding chance to support the justice system and make a real difference. If you're organised, customer-focused, and eager to contribute to a vital public service, we want to hear from you!
Location: Manchester
Apply now to join a dedicated team supporting the delivery of justice.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
