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Operations Administrator

  • Location:

    Caterham, Surrey

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £21000 per annum

  • Contact:

    Selina

  • Contact email:

    selina.cowell@brookstreet.co.uk

  • Job ref:

    LSB/751497_1558357307

  • Published:

    2 months ago

  • Expiry date:

    19/06/2019

  • Startdate:

    03/06/19

Job Description

IDEALLY DO YOU HAVE?

At least 1 year of Debt Collection/Litigation/HM Courts & Tribunal Service experience. We would also consider strong administration skills.

Operations Administrator

We require an Administrator to confidently communicate with clients, defendants and solicitors. Excellent letter writing skills and confident manner on the telephone are essential. The role involves reporting results of the visits by our High Court Enforcement Officers to our clients. You must be able to manage various administration duties within the department.

This role requires the successful candidate to possess strong attention to detail skills, along with organisational skills and the ability to prioritise your own workload. Numeracy and literacy are of equal importance. The individual should be able to work under their own initiative and work well in a high pressure environment. General computer skills are required and ability to learn a bespoke computer system.



Daily tasks & responsibilities

Quality control checking reports before sending them to our clients
Managing a team case load of approx. 3000 cases- being responsible for all reporting to clients, emails, payments and defendant contact.
Responding to all incoming mail and emails
Ability to compose own professional letters to solicitors, clients and defendants
Assessing cases and making a decision on the appropriate action
Good telephone manner, answering and making calls
Checking fees on the bespoke computer system
Noting bespoke computer system
Use of various data bases on the internet, Companies house, Credit safe, DVLA etc
Good time management is essential as all aspects of the role must be covered daily.
Ad hoc duties
Personal specifications for the role

Attention to detail skills
Good telephone manner
Organisational skills
Must be numerate & literate
Able to prioritise workload
Strong team player
Computer literate
Should be able work under own initiative
Work well under pressure
The successful candidate will have:

At least 1 year of Debt Collection/Litigation/HM Courts & Tribunal Service experience.
Complaint handling experience from initial contact to resolving the complaint.
Excellent spelling and grammar.
Excellent telephone and communications skills.
Time management is essential in order to maintain all work level
In addition to the above, you will be an integral member of the team where your opinions and experience will be invaluable in suggesting and implementing process improvements and managing various sized project work.


Hours are 8.30-5.00pm or 9.00-5.30pm.

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