Job Description

Brook Street is working with our client in Antrim to recruit an Ocean Operations Administrator on a full-time permanent basis.

Primary Responsibilities:

Liaise with customers ensuring that customer requests and queries are met and dealt with in accordance with a high level of customer service.
Liaise with suppliers and service providers to ensure customer expectations are met or exceeded.
Liaise with sales team to ensure that customer relations are maintained to the highest standard and that business opportunities are developed.
Maintain all relevant records on the company's costing system, ensuring profit margins are maintained and accurately reported and ensuring that customers are invoiced in a timely and accurate manner.
Place bookings with airlines and ocean lines through our extensive network partners.


Supporting Responsibilities:

Liaise with company finance department ensuring all sales and costing queries are dealt with in an efficient and effective manner.
Ensure good filing and housekeeping of all associated documentation.
Carry out projects related to departmental responsibilities as and when directed by management
Maintain and update customer monitor sheets and web-based tracking systems.
Prepare job files for customs clearance.
Any other duties which can reasonably be required of the post holder in order to meet operational requirements

Essential:

Excellent communication skills
Experience of arranging delivery of shipments
Experience in the use of Microsoft Office, internet and e-mail
Ability to demonstrate good time management skills
Ability to work unsupervised and also be a team player
Ability to prioritise tasks and work to tight deadlines
Willingness and ability to learn new tasks and procedures quickly

Desirable:

Practical experience of job costing systems
Experience and understanding of freight tariffs
Good standard of written/spoken English and numeracy skills
Friendly and approachable telephone manner
Ability to use initiative and take responsibility for completing tasks
Experience of inputting customs entries for airfreight import shipments


Salary for this role will depend on background - circa 23-25K

Please send CV to Colleen Farquharson via the apply link