Job Description

Collaborate and Conquer! Operations Analyst Opportunity (Peterborough)

Are you a team player with a knack for problem-solving and a passion for optimising processes? Our client's dynamic call centre is seeking a bright and motivated Work-flow Analyst to join their collaborative team! In this role, you'll be instrumental in streamlining work-flows, boosting efficiency, and working alongside a supportive team to deliver exceptional customer service.

What We Offer:

• Competitive salary (up to £32,000)
• Comprehensive benefits package including exclusive discounts, generous holiday allowance, and on-site perks like a gym and subsidised meals.
• Hybrid work model (office & remote) for flexibility and a healthy work-life balance. (First 6-9 months fully office based on-going projects)
• Opportunities for career progression within a collaborative and supportive team environment.

Why You'll Love This Role:

• Dive deep into call centre operations, analysing work flows and identifying areas for improvement through data-driven insights.
• Leverage your analytical skills (Excel, Power BI) to collaborate with colleagues in generating insightful reports and forecasts that guide strategic decision-making.
• Work hand-in-hand with team members across different departments to champion innovative solutions and implement strategic change initiatives.
• Ensure adherence to risk management protocols and support your team in proactively resolving issues, fostering a smooth and efficient operation.

Ready to join a team that thrives on teamwork? Apply now with your CV or contact Kara at Brook Street Peterborough