Our client is a newly established Managed Service provider with a wealth of experience behind them.
They are a 'remote first' organisation with a flexible working culture, this is a full time role.
They are seeking to recruit an experienced Operations Director with a managed services background to join the senior leadership team.
You will be a self-starter able to scope own workload, look forward to and enjoy working independently but collaboratively on the delivery of agreed outcomes with challenging deadlines, enjoy being proactive in seeking resources and information you need to get the job done. You will not be phased by operating across multiple workstreams and will see wrestling with customers organisational complexities as perfectly normal within a high quality service business. A brilliant Manager and delegator, tenacious with excellent attention to detail.
To build, sustain and continually improve an efficient, effective and profitable operations engine by empowering and supporting leaders to create and sustain excellent and "joined up" service delivery teams. The operations buck stops here.
" As part of the senior leadership team, follow the Company principles to help us all enjoy building an effective, profitable, best of breed IT Managed Service business. " Help us to shape and bring to life our "why" and our goals. " Help your team leaders to translate these into clear, transparent measurable and visible roles, responsibilities and outcomes " Recruit, onboard, train, support, mentor and motivate brilliant team leaders able to use great people skills to build and run lean and efficient "teams" made up of employees, contractors, customer resources and partner organisations. " With your colleagues and team members, figure out, implement sustain and improve slick, automated operational systems that are used consistently by everyone in the business " Help colleagues evolve a culture of excellent and proactive communications using the best fit tools, systems and routines needed to support effective distributed working " Help your team to predict, troubleshoot and proactively resolve operational issues act as the ultimate backstop for ensuring customer needs are met " Ensure that you have in place best fit policies, procedures, licences and certifications enabling company to meet all operational requirements of the business