DO YOU HAVE CUSTOMER SERVICE AND ADMINISTRATION EXPERIENCE?
1X Full Time position
1X Maternity cover
My client in Larkfield in the Travel industry are looking for someone to join their team. Your duties will include:
Ensure all itinerary tours are checked against the ops check list between 3-5 months prior to departure.
Locate, save and check client`s itinerary against the tour details ensuring dates and times are agreed and suitable for Area Knowledge teams to book and confirm.
Upselling extras and attractions to clients after checking itineraries for opportunities.
Switch selling attractions when needed assisted by Area Attractions Coordinator.
Booking of any coach services required by client as per tour requirements.
Invoicing clients for any advance deposit payments and ticket deposits agreed at sales stage.
Obtaining 1st client update 11-13 weeks prior to departure and ensuring regular updates are received every 3 weeks after the initial update.
Sending all ferry/crossing confirmations to clients when required and amending times when necessary.
Issuing deposit invoices to client (where necessary) in line with payment terms and ensure that these are sent within the timelines set to allow accounts enough time to obtain cleared funds.
Arranging advance deposit payments agreed at sales stage and in line with supplier payment terms.
Advising Area Reservations when tour numbers become high enough to confirm TBA space.
Obtaining accurate rooming/cabin/passenger lists from the clients and ensuring the supplier receives this within deadline.
If you are interested in the position and have the right experience then please apply today.