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Operations Manager

  • Location:

    Sevenoaks, Kent

  • Sector:


  • Job type:


  • Salary:

    Up to £45000 per annum

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Startdate:


Job Description

We`re excited to be working with an established & progressive Insurance firm based in Sevenoaks. Our client is seeking to expand into new client sectors and markets whilst continuing to develop existing lines.

A unique opportunity has arisen for an insurance professional to join the Operations Team within a Management capacity, where you will be responsible for the growth of the General Insurance side of the business and management of the existing commercial operations.

Who we`re looking for:

The suitable individual must be Dip CII qualified and ideally progressing towards the ACII (although if this is not already achieved support will be given by the company).

You will have experience working for an insurer, MGA or within a general insurance broking environment and ideally have some form of line management experience although this is not essential. Experience of SME commercial lines business practices is required, along with a solid understanding of FCA regulations and knowledge of the structure of the insurance market and latest developments. An understanding of private medical insurance would be an advantage, but training will be provided.

Your duties will include:

- Line management of the team and existing operations which will include problem solving, customer service escalations and interacting with other external parties
- Compliance monitoring
- General insurance product development
- Identification of new opportunities to support the business in its growth objectives
- Maintaining service standards and client satisfaction
- Production of Board and committee reports
- Management of the operational relationship with key suppliers, including insurance partners

You will have outstanding interpersonal, written and verbal skills, be able to adapt to new environments, challenges and be a strong problem solver. You will have the ability to influence people effectively and have strong negotiation skills. You will also have excellent Excel skills and be proficient in other Microsoft Office applications, such as Word and Powerpoint.

This is a full-time permanent position working 9am-5pm Monday - Friday, initially working from home with a phased move to mix of office & home working in compliance with all COVID safety restrictions.

What you get in return:

Salary - circa £45,000 per annum + performance related bonus

Excellent training - Our client offers on the job training plus the chance to enhance your qualification and work towards to ACII which is fully paid for and supported by the business.

Supportive environment - With around 30 employees based in Sevenoaks, you will be encouraged to interact and collaborate with colleagues across the wider group.

Benefits - An excellent range of benefits to support you and your family:

25 days holiday + bank holidays + additional day for every 5 years of service to a maximum of 30

Employer funded private medical insurance for you with the option to add dependants from salary deduction

Pension Scheme with employer contribution

Life assurance & income protection

Dental & cash plans available at employee cost

Free parking on site

If you would like to apply for this position or just chat in confidence about the role then please email me on


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