Job Description

Fantastic opportunity to join a well-established company in Leicester as an operations manager, this role is brand new to the company. They are looking for someone who has previous experience as an operations manager within financial services.

Monday to Friday (Office based)
Up to £50,000 DOE
25 days annual leave plus bank holidays with the option to buy more

Main Duties;
- Managing the day to day operations
- Driving change and operational transformation and developing operational strategies to support growth and to create a culture that encourages ownership, initiative, and best in customer relationships.
- Identifying opportunities to streamline business processes and systems to boost company effectiveness. Setting a timetable for departments to review and amend existing processes and procedures.
- Allocate team resource efficiently to ensure timely delivery of advice and service developments within budget.
- Looking after 12 people initially
- Overall management of the PST/Membership Teams, supporting staff talent and managing the training process to support personal development.
- Support with Management of the Compliance Team.
- Managing facilities by planning space allocation, maintenance issues, and working to ensure an efficient running of the office.
- Working closely with key stakeholders on the management of the departments e.g. Risk, Audit, and Compliance.
- Working closely with marketing to maximise customer potential e.g. external events.
- Manage customer relationships accordingly and deal with any issues
- Occasionally travel to different sites

Person Specification;
- Must have previous experience within financial services (5+ years) and be CEMAP qualified
- Be able to drive and have own car
- Strong management skills, able to get on with all types of people
- Commercial awareness with an eye for seeing business improvement opportunities
- The ability to analyse information with a view to making informed decisions
- Good computer skills including Microsoft applications and understanding of bespoke / specialist software
- Good team player but able to work on your own using your initiative
- Experience of managing change and people

If interested and have the correct experience, please click APPLY NOW! A member of the team will be in touch if successful.