Job Description

I am recruiting for an Operations Post Room Assistant for a client based in Birmingham; working for a highly reputable company in a fantastic modern office with working from home flexibility too, you have the opportunity to receive a basic salary of £20,000 plus an amazing benefits package.

This is initially a 12-month fixed term contract

THE ROLE

As an Operations Post Room Assistant you will be responsible for dealing with all of the post requirements and operations within the business as well as supporting the customer experience and delivery within the organisation. This role will involves a high volume of work so attention to detail is essential, an understanding of MS Office and good IT Literacy is essential

TYPICAL DAILY JOB DUTIES - WHAT WILL YOU BE RESPONSIBLE FOR?

• Take delivery of incoming post, sort into office/third party and distribute effectively
• To arrange the collection of outbound post in a timely manner by liasing with third party providers
• To collect/deliver internal post accurately and in a timely manner
• Sending parcels/letters accurately and in a timely manner
• To monitor stock levels and reorder where necessary
• To adapt to digital transformation and the use of new systems for the purpose of achieving efficiencies
• To provide professional and efficient customer service, resolving issues whenever possible or referring and following up
• To develop systems/product knowledge and understanding of core business processes, to operate as an efficient member of the team
• Production and fulfilment of system letters and policyholder information
• Professional handling of incoming telephone queries within the team targets
• To monitor the post being sent by a third party, to ensure the quality of our customer communications, and resolving any queries or errors in collaboration with other teams
• To provide adequate cover for other teams/functions in times of absence, sickness or peak demand
• To carry out appropriate administrative and general duties as may be required by the Assistant Manager
• To maintain courtesy, professionalism and high standards of presentation in all communications (telephone/tailored letter/email/face-to-face) with suppliers, customers and potential customers
• To undertake and pass mandatory tests and training and to continually develop competencies and technical capability

PERSON SPECIFICATION

• 5 GCSE`s or equivalent including, English, Maths (proof/certificates will be required if successful)
• High attention to detail with experience of data inputting
• Good understanding of MS Office
• Previous exposure to a busy environment and workload with the ability to prioritise tasks
• Reliable, punctual and organised
• IT literate
• Stable work history, be able to explain reasons for leaving previous positions or gaps in employment history

***PLEASE ONLY APPLY IF YOU MATCH THE PERSON SPECIFICATION ABOVE ***

PACKAGE AND BENEFITS

• Initial 12-month fixed term contract
• £20,000 basic salary
• 26 days holiday + 8 Bank holidays (rises to 28 days + Bank Holidays after 1 year!)
• Flexible working on offer (core hours 8.45 - 4.45 Monday to Friday - 35 hour working week)
• Opportunity to work from home
• Career progression if wanted
• Health Care
• Life insurance
• Pension

DOES THIS SOUND LIKE YOU?

Please send your CV and call Maisie or Lauren on 0121 643 6954/0121 480 8209

***If you have not received a response within 48 hours, unfortunately your CV has not been selected on this occasion***