Job Description

A fantastic opportunity has arisen to join an established business as an Operations Supervisor, reporting directly into Senior Management & Directors. The successful candidate will be responsible for direct management of the administration & customer service team.

Duties include:

• Supervise the Customer Services Administration team working closely with management & Director
• Monitor and action responses to incoming requests within time scales accordingly
• Brief the team to ensure everyone understands priorities and are on track to achieve targets set.
• Carry out performance appraisal discussions at regular intervals to monitor progress.
• Providing regular training to the Administration team to maximise their performance and help them take on new tasks and use new systems.
• Monitor customer service standards and set appropriate targets to meet customer demand.
• Monitor work in progress working closely with managers and the director.
• Ensure parts are ordered as required recorded on company software for audit trail
• Liaising with customers to schedule appointments for engineer's attendance working with managers.
• To cover for the Customer Service Administrator, as required.
• Maintaining a positive, empathetic, and professional attitude towards customers and staff at all times.
• Maintaining a strong awareness of the company products and services in order to engage with customer.
• Responding promptly to customer questions and queries.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Relaying to, and working closely with engineer teams and admin team
• Keeping records of customer interactions, transactions, comments, and complaints.

Experience required:

• Customer service management experience
• Supervisory experience
• Great IT skills
• Numeracy & literacy skills

Please apply now!