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Operations Supervisor

  • Location:

    Cardiff, Wales

  • Sector:

    Admin & Secretarial

  • Job type:

    Permanent

  • Salary:

    Up to £28000 per annum

  • Contact:

    Kerry Lewis

  • Contact email:

    cardiff.web@brookstreet.co.uk

  • Job ref:

    CAR/807971_1632307270

  • Published:

    2 months ago

  • Expiry date:

    3/11/2021

  • Startdate:

    01/11/21

Job Description

A fantastic opportunity has arisen to join an established business as an Operations Supervisor, reporting directly into Senior Management & Directors. The successful candidate will be responsible for direct management of the administration & customer service team.

Duties include:

  • Supervise the Customer Services Administration team working closely with management & Director
  • Monitor and action responses to incoming requests within time scales accordingly
  • Brief the team to ensure everyone understands priorities and are on track to achieve targets set.
  • Carry out performance appraisal discussions at regular intervals to monitor progress.
  • Providing regular training to the Administration team to maximise their performance and help them take on new tasks and use new systems.
  • Monitor customer service standards and set appropriate targets to meet customer demand.
  • Monitor work in progress working closely with managers and the director.
  • Ensure parts are ordered as required recorded on company software for audit trail
  • Liaising with customers to schedule appointments for engineer's attendance working with managers.
  • To cover for the Customer Service Administrator, as required.
  • Maintaining a positive, empathetic, and professional attitude towards customers and staff at all times.
  • Maintaining a strong awareness of the company products and services in order to engage with customer.
  • Responding promptly to customer questions and queries.
  • Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests.
  • Relaying to, and working closely with engineer teams and admin team
  • Keeping records of customer interactions, transactions, comments, and complaints.

Experience required:

  • Customer service management experience
  • Supervisory experience
  • Great IT skills
  • Numeracy & literacy skills

Please apply now!

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