Job Description

Operations Supervisor
Location: Tunbridge Wells, Kent
Salary: Up to £35,000 (DOE)
Contract: Full-time, Permanent, Office-Based

Our client based in Tunbridge Wells are looking for a highly organised Operations Supervisor to support the Operations Manager in running their busy Service Department. You'll help manage large team, their schedules, reports, customer queries, and ensure SLAs are met, while keeping things running smoothly day-to-day.

Responsibilities include:

• Conducting regular staff appraisals
• Handling any escalated complaints and queries
• Managing rotas, approving holidays and authorising invoices
• Monitoring customer KPIs/SLA
• Producing reports
• Providing cover for the department when needed.

They're looking for someone with experience in service operations, scheduling, or a similar supervisory role. They should have excellent organisational and multitasking skills and be confident using Microsoft Excel and online portals. They should also demonstrate strong communication skills with a proactive approach.

This is a great opportunity to take on a key role in a busy, friendly team, with real responsibility and variety in your work.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.