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Operations Training Executive

  • Location:

    Croydon, Surrey

  • Sector:

    Human Resources

  • Job type:


  • Salary:

    Up to £25867 per annum + £1k annual bonus and £1k prb

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Startdate:


Job Description

My Global, reputable Insurance client are looking for an Experienced Operations Training Executive.

Objective of the Role
1) To provide training support for the rollout of the Global Business Model across Operations.
2) Design, deliver and co-ordinate development programmes and specific training courses to employees within all Operational areas as directed by the People, Performance and Development Manager, ensuring the highest standards are maintained in line with all company accreditations. Update all training records and complete all associated administration.

35 hours per week. Hours may vary in line with business needs and due to the nature of this position there may be a requirement to provide training outside of Monday to Friday 9 - 5pm. Some travel may be required in line with business needs.

Main Duties
Source and/or deliver the following as directed by the People, Performance and Development Manager:

" Global Business Model training for all Operations areas - ABS and satellite systems
" Induction programmes
" Career development workshops
" One to one coaching
" Ad-hoc courses e.g. product, process, systems

Product Knowledge
" To be fully aware of all processes and procedures in Operations. To ensure that product knowledge is up to date.

Training & Coaching
" Where necessary, introduce appropriate training and coaching techniques that best suit the learning group and have the desired outcome.
" Liaise with appropriate management team members to provide training and ongoing support for all employees and implement relevant training solutions as required.

Training Needs Analysis
" Through regular liaison with the Operations Management Team, identify individual development areas for all staff with a view to improving and maintaining expected standards of performance.

" Conduct learning needs analysis as required by the People, Performance & Development Manager.

Training Records & Literature
" Maintain training records of all training or development carried out.

" Prepare all documentation for training to be delivered and complete all associated administration.

" Report all training and development needs identified for individuals to the People, Performance and Development Manager using course feedback reports, Appraisals, Management requests or other sources available.
" Submit training returns, training assessments and performance monitoring reports to the People, Performance and Development Manager.

" Maintain, and version control, all relevant training documentation, reference guides, handouts and department intranet pages through regularly reviewing and publishing updates.

Project work
" Some project work may be required


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