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Out Of Hours Customer Advisor

  • Location:

    Birmingham, West Midlands

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £20000 per annum

  • Contact:

    Peter

  • Contact email:

    peter.davis@brookstreet.co.uk

  • Job ref:

    BMH/24956_1570549628

  • Published:

    12 days ago

  • Expiry date:

    7/11/2019

  • Startdate:

    08/10/19

Job Description

I am recruiting for Out of hours Customer Service Advisors for a client based in Birmingham. This an opportunity work within the student accommodation services. They are offering a basic salary of £20,000.

THE ROLE
This is a customer focused role and will involve liaising with the tenants of the accommodation and dealing with their needs efficiently and responsibly. You will be the lead point of contact during out of hours within the Village regarding customer service, Village Life, accommodation enquiries and bookings, health & safety and maintenance support.
To ensure all residents and guests receive a quality service and lifestyle experience that supports their time in the Village. You will strive to always capture all the relevant information while remaining empathetic and supportive at all times.

THE COMPANY
You will be working for a local student accommodation service.

TYPICAL DAILY JOB DUTIES - WHAT WILL YOU BE RESPONSIBLE FOR?
Working in the Customer Advisor team, the role will require candidates to; -
Provide a warm, friendly and professional welcome to all residents, guests, visitors and contractors
Ensure all matters that can affect the health and safety of residents or visitors are followed up accurately and quickly
Demonstrate professional decorum and commitment to confidentiality
Maintain a positive attitude and approach to all tasks, demonstrating an excellent understanding of prioritization
Answer the Village phones in a polite, professional and friendly manner, assisting with all queries and questions;
Monitor the Village email account(s), promptly responding to queries.
Have the ability to competently manage at times, a high volume fast-paced workload in a sometimes-challenging environment.

HOURS

20.00 - 06.00 working on a four days on, four days off rota basis including weekends.


PERSON SPECIFICATION

- Excellent empathy skills
- Previous customer service and credit control experience desirable
- Previous accommodation management desirable
- A polite and friendly manner
- Able to deal with challenging situations with confidence and professionalism
- A good knowledge of basic DIY and maintenance
- An articulate and non-judgemental manner
- Lots of initiative


***PLEASE ONLY APPLY IF YOU MATCH THE PERSON SPECIFICATION ABOVE AND ARE ABLE TO DEMONSTRATE THIS VIA YOUR CV AND AN INTERVIEW***


PACKAGE
- £20,000 basic salary

DOES THIS SOUND LIKE YOU? ARE YOU INTERESTED IN THIS ROLE? THEN I WOULD LOVE TO HEAR FROM YOU.

Please send your cv and call Pete on 0121 643 6954

***If you have not received a response within 48 hours, unfortunately your cv has not been selected on this occasion***

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