Job Description

LOOKING FOR A NEW OPPORTUNITY BUT HAVENT BEEN GIVEN THE CHANCE?
HAVE A KEY INTEREST IN CUSTOER SERIVCE, IT AND WORKING OUTSIDE OF NORMAL WORKING HOURS?

THEN THIS COULD BE THE OPPORTUNITY FOR YOU!!

Brook Street Recruitment Agency have an exciting opportunity to work for a multi-brand provider of information technology solutions to business, government, education and healthcare customers. Their hardware and software can be found across an impressive 250,000 companies worldwide.

To support a new and very exciting Government contract, we are looking for candidates with exceptional contact centre or call centre customer service experience to join the team as an Out Of Hours Service Desk Analyst.

Salary: £11.50-£12 Per Hour
Hours: 12 Hour Shifts (8pm-8am) 4 Shifts On, 4 Shifts Off (10.5 hours paid) and 1.5 hours break
Temp To Perm Position!!

Main Responsibilities:

• To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.
• Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
• Proactively keeping Customers informed on incident or request status and progress.
• Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group.
• Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.

Ideal Technology Knowledge/Experiences Required:

• Office 365 Administration
• AD
• CompTIA
• ITIL
• MCSA
• Citrix
• MFA

This post will suit someone who has studied IT or similar at university/college and looking for an entry role into the IT Industry.
*Please Apply Now*

If you have any questions surrounding the role, please either call Clare on 07483458787 and I will get back to you within 24-hours.