Job Description

We have an opportunity to work for you to work for a multi-brand provider of information technology solutions to business, government, education and healthcare customers. Their hardware and software can be found across an impressive 250,000 companies worldwide.

To support a new and very exciting Government contract, we are looking for candidates with exceptional contact centre or call centre customer service experience to join the team as Service Desk Analysts.

Salary: £11-£12 Per Hour
Hours: 12 Hour Shifts (8pm-8am) 4 Shifts On, 4 Shifts Off (10.5 hours paid) and 1.5 hours break
Temp To Perm Position!!

Main Responsibilities:

• To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.
• Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
• Proactively keeping Customers informed on incident or request status and progress.
• Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group.
• Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.

Ideal Technology/Experience:

• Office 365 Administration
• AD
• CompTIA
• ITIL
• MCSA
• Citrix
• MFA

*Please Apply Now*
If you have any questions surrounding the role, please either call me on 07483458787or email me on and I will get back to you within 24-hours.