Helpdesk Advisor - Out of hours team
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Location:
Peterborough
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Sector:
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Job type:
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Salary:
£11 - £12 per hour
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Contact:
Clare
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Contact email:
clare.rook@brookstreet.co.uk
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Job ref:
HL8979_1627655850
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Published:
over 2 years ago
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Duration:
Temp To Perm
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Expiry date:
30/09/2021
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Startdate:
ASAP
Job Description
Brook Street are working on behalf of a multi-brand provider of information technology solutions to business, government, education and health-care customers. Their hardware and software can be found across an impressive 250,000 companies worldwide.
They are currently recruiting due to new contracts being on-boarded and are looking for extra support within their out of hours team.
This is a temp to perm role.
Salary: £26000- 27,000k per Annum
Hours: 12 Hour Shifts (8pm-8am) 4 Shifts On, 4 Shifts Off (10.5 hours paid) and 1.5 hours break
Main Responsibilities:
- To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.
- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
- Proactively keeping Customers informed on incident or request status and progress.
- Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group.
- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
Ideal Technology/Experience:
- Office 365 Administration
- AD
- CompTIA
- ITIL
- MCSA
- Citrix
- MFA
While previous First Line Support experience would be advantageous, this is also a great step if you have a good Contact centre / call centre customer service background, an analytical approach, a passion for problem solving and are tech savvy.
Apply Now today, they are looking to interview over the next 2 weeks for start dates in August and September.
If you have any questions surrounding the role, please either call me on 07483458787or email me on and I will get back to you within 24-hours.
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