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Helpdesk Advisor - Out of hours team

  • Location:

    Peterborough, Cambridgeshire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £11 - £12 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    19 days ago

  • Duration:

    Temp To Perm

  • Expiry date:


  • Startdate:


Job Description

Brook Street are working on behalf of a multi-brand provider of information technology solutions to business, government, education and health-care customers. Their hardware and software can be found across an impressive 250,000 companies worldwide.

They are currently recruiting due to new contracts being on-boarded and are looking for extra support within their out of hours team.

This is a temp to perm role.

Salary: £26000- 27,000k per Annum
Hours: 12 Hour Shifts (8pm-8am) 4 Shifts On, 4 Shifts Off (10.5 hours paid) and 1.5 hours break

Main Responsibilities:

  • To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.
  • Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
  • Proactively keeping Customers informed on incident or request status and progress.
  • Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group.
  • Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.

Ideal Technology/Experience:

  • Office 365 Administration
  • AD
  • CompTIA
  • ITIL
  • MCSA
  • Citrix
  • MFA

While previous First Line Support experience would be advantageous, this is also a great step if you have a good Contact centre / call centre customer service background, an analytical approach, a passion for problem solving and are tech savvy.
Apply Now today, they are looking to interview over the next 2 weeks for start dates in August and September.

If you have any questions surrounding the role, please either call me on 07483458787or email me on and I will get back to you within 24-hours.


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