Outbound Call Handler - Conveyancing
-
Location:
Gateshead
-
Sector:
-
Job type:
-
Salary:
Up to £18000 per annum
-
Contact:
Monique
-
Contact email:
monique.mulholland@brookstreet.co.uk
-
Job ref:
NWC/483629_1637242139
-
Published:
over 2 years ago
-
Expiry date:
30/12/2021
-
Startdate:
ASAP
Job Description
An exciting opportunity has arisen for an Outbound Call Handler to join an expanding Law firm in Newcastle upon tyne you will join a busy Residential Conveyancing Administration team.
Permanent Contract, 37 hours per week, Monday - Friday, 9.00am - 5.00pm
During your core hours you will be responsible for ensuring clients are provided a warm, courteous and professional welcome to the Firm. You will be responsible for dealing with outbound calls as directed, whilst ensuring calls are dealt with in a professional and timely manner.
Due to the nature of the role knowledge of residential property and the conveyancing process is desirable. Candidates should therefore have a background in either conveyancing, estate agency or mortgages.
Key areas of responsibility include responding to basic enquiries as per the guidance manual; recording notes of each call and, where necessary, liaising with the responsible case handler for any additional enquires; diarising appointments; making welcome calls; opening new files; populating client care letters; assisting with the identification of unallocated post, updating records and case management systems; and assisting with reception duties as required.
The client is looking to move quickly for the right candidate
If you require any further information or would like a confidential chat please contact
Click below to apply!
Looking for a job? Register your CV now
Looking to recruit? Find the perfect hire
Want a career at Brook Street? Join our team