Our Government Client based in Thornton Cleveleys is seeking an overpayments administrator to work within their busy office. The working hours 9-5 Monday - Friday 37.5 Hours a week.
" Contribute to the delivery of a high quality Finance Service to multiple clients
" Managing payroll overpayments and Staff Debt services with sensitivity, often involving the management of complex and personal information with integrity
" Management of staff debt services
" Liaise confidently with internal stakeholders/colleagues to ensure cases are brought to a satisfactory conclusion
" Resolve queries and escalate accordingly
" Maintain records for audit purposes
" Support line management with any additional tasks as and when required
" Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
" Ability to work to strict deadlines and follow detailed policy documents
" Excellent organisational skills, with attention to detail, accuracy and good problem solving skills
" Experience of dealing with difficult conversations
" Effective team player and work equally as well on their own
" Experience of providing a high quality customer service, which creates confidence and trust
" Experience of working within a finance based environment.
" MS Excel skills and experience of other MS products, such as Access
" Experience of Oracle
" Experience of working with teams across multiple sites
" Good negotiating/decision making skills
" Experience of staff debt and/or overpayments case management, some form of debt collection experience would be useful.
" Basic experience of payroll
Please email your CV