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Paralegal - GDPR (Canary Wharf)

  • Location:

    City of London, London

  • Sector:


  • Job type:


  • Salary:

    £120 - £145 per day

  • Contact:

    Soren Moseley

  • Contact email:

  • Job ref:


  • Published:

    7 months ago

  • Duration:

    3 months +

  • Expiry date:


  • Startdate:


Job Description

The GDPR Enquiries Team

Established in February 2018 to assist with the GDPR customer re-contracting exercise, the GDPR Enquiries Team have worked with the Chief Counsel's team across the key business units to deal with customer queries regarding the GDPR Addendum.

Position Title: GDPR Paralegal Team Member

Position Type: Contract, TBC

Role Purpose/ Summary: To provide efficient and informative responses to customer queries across all business units as part of the General Data Protection Regulation (GDPR) customer re-contracting project.

Major Responsibilities / Accountabilities:

  • Responding to and acting as a first point of contact for customer queries via Email, pursuant to the GDPR Playbook and team know-how.
  • Facilitating colleagues across the business with GDPR Addendum related concerns.
  • Identifying who should be responsible to respond to customer queries in line with the GDPR Decision Tree.
  • Liaising with internal colleagues, such as Account Managers, the Privacy office and Business Operations to gather required information to enable a suitable response to the customer.
  • Utilising and updating our records via the Service Now system to show each customer engagement.
  • Responsible for meeting excellent service expectations whilst fostering customer relationships with respect to GDPR.
  • Updating team shared knowledge resources on new or challenging topics.
  • Building a good rapport with the General Counsel team for each business unit and the Privacy team.
  • Liaising with foreign language lawyers to assist with queries and specific customers.
  • Developing a good understanding of each business unit, and their different approaches to the customer re-contracting project.
  • Prioritising queries and assisting with the management of the team inbox.
  • Developing and maintaining a good understanding of the GDPR.

Mandatory Skills and Experience:

  • Excellent writing and communication skills.
  • Strong organisational skills.
  • Able to work collaboratively as part of a team.
  • Capable of prioritising and managing own workload.
  • Proficient with Microsoft Office applications.
  • Excellent attention to detail.
  • Ability to liaise with people across all levels.

Desirable Skills and Experience:

Previous experience of working within a team, with a good understanding of the purpose of GDPR and the importance and consequences of non-compliance.

Education/ Certifications Required:

  • Undergraduate Law Degree; or
  • Undergraduate Degree in a subject other than Law and Graduate Diploma in Law.

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