We are currently recruiting for part time Admin Officers for one of our government departments in Liverpool City Centre. These are exciting opportunities working from 5pm until 9pm Monday - Friday. The pay for these positions is £7.98 per hour going up to £10.60 per hour after 12 weeks.
Key Responsibilities may include:
o Process applications examining documentation and all other presented evidence making decisions based on evidence provided alongside policy and procedure guidelines to determine nationality and identity, resolving queries as they arise.
o Maintain the integrity of identifying potentially fraudulent applications in accordance with fraud awareness training and counter fraud strategy
o Request documentation from customers to support their application by telephone and face-to-face maintaining high quality customer service.
o Address the individual needs of each customer in a professional and respectful manner, using an appropriate tone and communication style.
o Promote the business by resolving customer problems fairly and effectively seeking to improve the customer experience through continuous improvement
o Develop and maintain knowledge of legislation, policy, procedure and security guidelines so as to complete all work in accordance with Policy, Procedure and Best Practice guidelines.
o Refer applications in line with policy for additional checks to be completed to confirm identify and entitlement and refer applications that are not within the examiner`s remit.
o Refer applications with recommendations where there does not appear to be a claim
o Withdraw applications at customer request or if there has been no contact.
o Work flexibly and provide support to other operational colleagues / areas as required.
o Represent the brand at all times and adhere to the dress code policy this includes wearing corporate wear if this is a requirement for the role.
o Take responsibility for own attendance, performance and personal development.
If you would be interested in these positions please give us a call on 0151 2426106