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Part Time Admin Officer

Job Description

We are currently recruiting for part time Admin Officers for one of our government departments in Liverpool City Centre. These are exciting opportunities working from 5pm until 9pm Monday - Friday. The pay for these positions is £7.98 per hour going up to £10.60 per hour after 12 weeks.
Key Responsibilities may include:
o Process applications examining documentation and all other presented evidence making decisions based on evidence provided alongside policy and procedure guidelines to determine nationality and identity, resolving queries as they arise.
o Maintain the integrity of identifying potentially fraudulent applications in accordance with fraud awareness training and counter fraud strategy
o Request documentation from customers to support their application by telephone and face-to-face maintaining high quality customer service.
o Address the individual needs of each customer in a professional and respectful manner, using an appropriate tone and communication style.
o Promote the business by resolving customer problems fairly and effectively seeking to improve the customer experience through continuous improvement
o Develop and maintain knowledge of legislation, policy, procedure and security guidelines so as to complete all work in accordance with Policy, Procedure and Best Practice guidelines.
o Refer applications in line with policy for additional checks to be completed to confirm identify and entitlement and refer applications that are not within the examiner`s remit.
o Refer applications with recommendations where there does not appear to be a claim
o Withdraw applications at customer request or if there has been no contact.
o Work flexibly and provide support to other operational colleagues / areas as required.
o Represent the brand at all times and adhere to the dress code policy this includes wearing corporate wear if this is a requirement for the role.
o Take responsibility for own attendance, performance and personal development.
If you would be interested in these positions please give us a call on 0151 2426106

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