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Part Time Admin Officer - Call Centre - FILLED

Job Description

A temporary, part time Admin Officer role has become available to work in a state of the art call centre within Government. The role will be paid at £10.88 per hour and is due to start in February and March 2021. Hours of work are
Monday to Wednesday 5pm to 9pm and Sunday 9.45am to 4.45pm. The hours worked after 7pm are paid at an evening rate of £16.32/ph. You would be working a total of 19 hours each week, 13 of these as standard and 6 as evening time.
These roles are to start in February and March 2021 pending counter terrorism clearance.
Key Responsibilities may include:
" e-mailing and speaking to our customers, helping them along their journey to settle in the UK.
" Providing complete and informed response on first contact to all customers in a polite and professional manner using email and telephony systems.
" Reviewing customer information, including information provided as part of their application to assess any further action they may need to take. Advising customer appropriately to ensure first time resolution.
" Accurately inputting all necessary information on internal IT systems so that customer contact is recorded. Routing cases appropriately based on the information you receive
" Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers. Building effective working relationships with key internal and external stakeholders.
" Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.
To apply for the role you must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires a counter terrorism security clearance that the would process for you if successful. Please apply directly through the advert and you will be contacted by our consultants if successful.

These positions are now full 24/02/21

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