Part Time Business Support Executive
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Location:
Belfast
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Sector:
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Job type:
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Salary:
Up to £13000.00 per annum
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Contact:
Colleen Farquharson
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Contact email:
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Job ref:
BBBH381083_1727358930
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Published:
19 days ago
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Expiry date:
26/10/2024
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Startdate:
November 2024
Job Description
Brook Street Recruitment is working with our Belfast client - located on the Airport Road - they want to recruit a new part time and permanent Business Support Executive
They are looking for someone who has a proven track record in providing business support within customer service ideally with a demonstrable background in technical and / or security services
The ideal candidate will have the confidence and ability to work within an environment that they are happy to troubleshoot and work with field engineers along with an excellent working knowledge of managing spreadsheets and databases.
Main Duties
- Building, maintaining and developing good working relationships with Customers, Colleagues,
- Management, Suppliers, and relevant third parties.
- Assist the Head of Business Support in overseeing all aspects of the business support department and its processes for all Monitoring Services business streams
- Provide customer service and administrative support for the various services delivered by Monitoring Services
- Provide secretarial and administrative support to the Senior Management Team.
- Liaise and work in partnership with other teams to ensure an effective delivery of all services at all times
- Deal with and take ownership of enquiries from customers, ensuring excellent customer care and passing on to/liaising with the appropriate person if required.
- Act as the first point of contact for any complaints, ensuring that they are handled in a timely manner and fully investigated and reported back to the customer and client, working closely with third parties and management across the business.
- Set up, review and management of Customer Accounts (inc. but not limited to: contracts, account/site creation, billing & invoicing, site details, record edits, cancellations and reports).
- Identifying, managing and coordinating bulk transfers of connections, equipment and services requirements & associated ordering
- Update databases with information about services as requested by Senior Management.
- Provide monthly KPI`s and summary reports/reviews for the different services.
Criteria
- Minimum of 5 GCSEs including English and Maths at grade C or above (or equivalent)
- Excellent administration skills with a proven record in a business administration or technical services environment
- Strong IT skills including ability to use all Office / Google work space applications such as spreadsheets and formulas is essential
- Excellent communication skills, both written and verbal
- Self-motivated and able to work on their own initiative
- Strong organisational and time management skills
- Demonstrable evidence of being methodical and process driven.
The salary is 26k and the prorata salary for the role on a 20 hour week is £13k - office based role with some flexibility for hybrid after probation.
Please send CV to Colleen Farquharson via the apply link
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