Part time Collections Advisor

Customer Advisor - Collections Department

Location: Stratford‑upon‑Avon
(Hybrid working available after training - driving recommended due to location)

Salary: £14,906 per annum (equivalent to £13.33 per hour)
Hours: 21.5 hours per week
Working hours: Monday to Friday, 8:00am - 5:00pm
(Shifts negotiable within business opening hours)

Brook Street is working in partnership with a growing organisation based in Stratford‑upon‑Avon, who are seeking a Customer Advisor to join their Collections team.

This is a customer‑focused role where you will manage accounts that have fallen into arrears, working closely with customers to understand their individual circumstances and agree affordable, sustainable repayment solutions.

Key Responsibilities

• Manage inbound and outbound calls relating to payment arrears
• Engage with customers to understand their financial circumstances
• Negotiate suitable repayment plans in line with company policies
• Communicate with empathy, professionalism, and confidence
• Maintain accurate and up‑to‑date customer records
• Make informed decisions based on customer needs and business guidelines
• Identify and escalate customer vulnerability in line with internal procedures

Skills & Experience

• Confident and professional telephone manner with a strong empathetic approach
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Target‑driven with good organisational and time‑management skills
• Previous experience in debt negotiation or collections is desirable, but not essential