Job Description

PLEASE NOTE - WE ARE ONLY LOOKING FOR APPLICATIONS FROM PEOPLE WITH A GENUINE REASON FOR WORKING ON PART-TIME BASIS - PLEASE DO NOT APPLY IF YOUR GOAL IS TO SECURE A FULL-TIME ROLE

Our City client is looking for a part time Customer Complaint Case Handler to take on specific and complex cases directly with customers and to undertake the necessary investigations to come to a satisfactory conclusion.

This role is a 3 day a week position- ideally working Monday/Tuesday and Wednesday (Mondays are essential and there maybe some flexibility on the other 2 days)

The role involves reaching a fair outcome where the needs of the customer are balanced with business considerations.

You will be taking ownership of your caseload and liaise with both internal and external clients and partners to reach your decisions.

Candidates applying MUST have experience of case management in a customer complaints environment where you have demonstrated the ability to communicate difficult decisions when required. You will be able to demonstrate excellent communication skills and the ability to build relationships both within the business as well as externally.

The ability to show empathy and listen to customer's genuine concerns is paramount . Experience within an FCA regulated environment would also be ideal

If you have proven experience in a similar role and can remain calm under pressure then we would like to hear from you.