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Part Time - Customer Service Advisor

  • Location:

    Kingston Upon Hull, East Riding of Yorkshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £8.52 - £9.00 per hour

  • Contact:

    Katy

  • Contact email:

    katy.harland@brookstreet.co.uk

  • Job ref:

    HUL/10354_1559142181

  • Published:

    about 2 months ago

  • Expiry date:

    28/06/2019

  • Startdate:

    June

Job Description

Role - Customer Service / Claims Handler

Location - Hull City

Salary - £8.52 per hour

Hours of work;

Two options

2 x Mon - Friday 8am - 1pm

2 x Mon - Friday 1.15pm - 6pm

Our Client expects;

Our client would like the successful candidate to provide customer support and administrative support within the Claims Team. You will deliver the highest possible standards of customer service & administration support on a day to day basis ensuring that service levels and performance targets are reached on a individual and team basis.

Your Responsibilities:

  • Ensure that you are kept fully up to date with SLA's
  • Ensure that you are aware and understand the
  • Provide investigative feedback on any queries to the company and their clients where necessary
  • To progress customer claims within the company's management system
  • Ensure daily tasks are managed within agreed
  • To be responsible for building relationships
  • Act as a first level point of contact
  • Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager
  • The completion of duties as required from time to time by the Management Team
  • Manage complaints
  • To promote our business and that of our clients by providing exceptional and friendly service at all times


Key Skills:

" Excellent communication skills
" Data input
" Ability to build and maintain relationships
" Ability to work to agreed deadlines, targets and objectives
" Able to work as part of a team

" Customer Service / Administration experience

Please apply now to avoid disappointment.

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