We are looking for a Part time Customer Service Centre Advisor to join a well established company in Tadcaster. You will be earning £11,021 inclusive of an unsociability payment of £1,767.48 per annum. In addition to this salary there is an expected £2,978 per annum (pro-rated for part time hours) discretionary incentive, paid quarterly (subject to Company performance against targets).
Rostered Hours: Tuesday 11.00am - 7.00pm
Wednesday 11.00am - 7.00pm
Thursday 11.00am - 3.00pm
Saturday 9.00am - 3.00pm
Total: 23.5 hours per week
You will be responsible for taking inbound technical service calls from publicans and people working in the licensed trade. As their first point of contact, you will be approachable, helpful, and provide a high level of customer service at all times. Not only will you log calls for customers if they need technical assistance but we will also provide you with comprehensive training on all systems to enable you to provide instant technical advice to callers to assist them in diagnosing simple problems themselves.
You will need to be:
" self-motivated, enthusiastic and confident;
" able to demonstrate excellent Customer Service skills;
" an excellent communicator with a good telephone manner;
" PC literate and not afraid of using systems during real time conversations with customers;
" Able to demonstrate resilience and flexibility in a fast paced environment.
In return you will receive Pension, Occupational Sick Pay, Health Care, Life Assurance and monthly diagnostic incentives.
If you have the skills and background and would like to apply for the position, please call Cat Stroud on 01904 628741.