Job Description

An opportunity has arisen for a Part Time Customer Service on the outskirts of York, due to the location you will need access to a car.

You will be responsible for taking inbound technical service calls from publicans and people working in the licensed trade who require immediate assistance with their beer dispense equipment. As their first point of contact, you will be approachable, helpful, and provide a high level of customer service at all times.

The calls are not about quantity but quality. Not only will you log calls for customers if they need technical assistance but we will also provide you with comprehensive training on all aspects of beer dispense systems to enable you to provide instant technical advice to callers to assist them in diagnosing simple problems themselves.

Training is provided on site

We are looking for someone who is:

" self-motivated, enthusiastic and confident;
" able to demonstrate excellent Customer Service skills;
" an excellent communicator with a good telephone manner;
" PC literate and not afraid of using systems during real time conversations with customers;
" able to demonstrate resilience and flexibility in a fast paced environment.

An understanding of the licensed trade would be a distinct advantage but not essential.

In return you will receive, £6,909.91 per annum. In addition to this salary you will receive an unsociability payment of £1,766.44 and there is an expected £2,978 per annum (pro-rated for part time hours) discretionary incentive, paid quarterly (subject to Company performance against targets).

Benefits include: Pension, Occupational Sick Pay, Health Care, Life Assurance, and monthly diagnostic incentives

If you are interested or would like to find out more please contact Cat on 01904628741