An opportunity has arisen in for a Part Time Customer Service Advisor based in Tadcaster.
You will be responsible for taking inbound technical service calls from people working in the licensed trade who require immediate assistance with their equipment. As their first point of contact, you will be approachable, helpful, and provide a high level of customer service at all times.
Our calls are not about quantity but quality. Not only will you log calls for customers if they need technical assistance but we will also provide you with comprehensive training on all aspects of the systems to enable you to provide instant technical advice to callers to assist them in diagnosing simple problems themselves.
Training is provided on site at our purpose built training centre at Tadcaster with Trainers and Coaches being on hand during the working day to assist Advisors and ensure we provide excellent support to our customers at all times.
We are looking for someone who is:
" self-motivated, enthusiastic and confident;
" able to demonstrate excellent Customer Service skills;
" an excellent communicator with a good telephone manner;
" PC literate and not afraid of using systems during real time conversations with customers;
" able to demonstrate resilience and flexibility in a fast paced environment.
An understanding of the licensed trade would be a distinct advantage but not essential.
The hours or working are:
Monday 8.30 - 15.30
Thursday 9.30 - 15.30
Friday 9.30 - 15.30
In return you will receive a salary in the region of £8,207.40 in addition to this salary there is an expected £2,978 per annum (pro-rated for part time hours) discretionary incentive, paid quarterly (subject to Company performance against targets). 30 days holiday, Pension, Occupational Sick Pay, Health Care, Life Assurance and monthly diagnostic incentives.
If you are interested in the role please do contact Cat or Laura on 01904628741.