Job Description

Rare part-time customer service opportunity to work for a highly regarded company with hours that work around the school run Monday to Friday 1030am to 230pm based in North Watford.

It is based in North Watford on a large site with parking, canteen, sports facilities and a small gym. 22 days holiday plus 3 at Christmas which takes it to 25 and health cover.

The main duties include but not limited to:

Maintaining the central telephone line which receives internal, new and existing business enquiries
Managing and maintaining of the central mailboxes and in-house databases in order to deliver service co-ordination tracking and escalation with in our service level agreement with our internal clients
Open and review the content of email enquiries received and determine whether they can be resolved at first
Ensure accurate data input at time of receipt for both email and telephone enquiries
Ensure the service to the customer is delivered by monitoring the enquiries performance to resolution escalating to the
Contribute to sound working relationships within the team and across the Group
Contribute positively and efficiently to support the objectives of the department
Carry out administrative tasks in CRM and In house management systems
Communicate conflict management and resolutions to the team supervisor


The person I am looking for needs to be:

A fantastic communicator as you will be dealing with people from all backgrounds and walks of life
A passion for customer service
Have a working knowledge of M/S Office programmes especially Excel
Be a team player as team work is integral in this role

If this is you I want to hear from you, by attaching your CV, calling Chris on 01923 235015 or emailing me on