Job Description

Brook Street is working with our client in Lisburn to recruit a Permanent Part Time Evening Customer Service Agent to join their busy customer service department

These newly created remote working roles will support the Customer Services Team.

Reporting to the Customer Services Team Manager, the post holders will be responsible for ensuring the provision of a comprehensive and professional customer service.

Role responsibilities:

* Liaise with Customers and provide a high level of Customer Service.
* Ensure full accuracy and attention to detail in all interaction with internal/external customers.
* Process orders received via fax, telephone or email, accurately and within specified timelines.
* Adhere to the Company's internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.
* Check stock levels as required and advise customers of alternatives if necessary.
* Display a flexible and co-operative approach at all times.
* Ensure extensive product knowledge is maintained.
* Any other reasonable duties which may be required by management from time to time.

Detaila of the job

Hours of work: Monday to Thursday 5pm to 10pm (20 hours per week)
Rate of pay: £9.18 per hour plus 13% shift bonus

Training: This is a remote working arrangement, however there is a requirement to attend at least 2 weeks training at the Head Office in Lisburn during day shift hours (Monday to Thursday 8.45am to 5pm and Friday 9am to 4pm)

If interested please send CV via the link