Job Description

Are you a Customer Service guru with knack for great service?

My client is looking for a Customer Service agent for an E-Commerce business based in Aldershot.

My client is a well established online footwear retailer. Who are passionate about good customer service and are currently looking for a new team member to join them to provide great customer care and support to their rapidly expanding business. The role will involve assisting customers by phone / email and completing other administrative tasks in the office and warehouse facility.

Your main day to day duties will be:

• Deal directly with customers either by telephone or via email using our in-house systems. * Responding promptly to customer enquiries. * Handling customer complaints/ issues to satisfactory resolution. * Administrative activities such as daily refunds and exchanges. * Other general tasks that are required to support the business activities in our offices.

Key competency skills:

The applicant will require a good command of English language, both spoken and written. The following competencies are important in this role.

• Strong team spirit * Great communication skills - verbal and written * Excellent listening skills * Enthusiastic * Good problem-solving skills * Attention to detail and accuracy when carrying out tasks * Flexibility * Reliable and Punctual.

You will be working 25 hours a week from 9 AM - 2 PM, full time salary is £17,000 (£11,300 true to hours) there are extensive benefits on offer with holiday on a pro-rata basis.

If this is you or anyone you know, please speak to Felix on 01483 302979