We have a fantastic opportunity for a Team Leader to work part time hours for a well known Government department. Your responsibilities will include managing a team of approximately 14 staff and to ensure work flow and service level agreements are met. You will manage and develop the operational team with the aim of improving performance and consistently meeting targets for quality, efficiency and customer service in processing applications, customer complaints and correspondence.
Key Responsibilities may include:
o Manage attendance and performance and undertake line management responsibilities. Proven ability to meet customer service targets and deadlines.
o To ensure and provide assurance, through appropriate management controls, that all work is conducted according to, Procedure and Best Practice guidelines.
o To manage all available resources effectively.
o To manage work flow and output to ensure service levels agreements and our customer promise is met.
o To maintain up to date knowledge and understanding of legislation, policy, procedure and best practice.
o To take responsibility for own performance and personal development.
o To actively manage and support staff through change - in particular the implementation of Multi Skilled Teams within operational areas.
o To support and lead teams
o Resolving staff based issues/queries.
o Updating Adelphi/Metis including sickness absence/Annual leave/flexi management etc.
o Holding regular team meetings including moderation meetings.
You will be working in their new modern offices which are based alongside the river in Durham city centre and is an excellent location for public transport.
This is a 6 - 9 month position and the part time hours are evening shifts Monday to Friday and day shifts on a Saturday and Sunday. Normal working pattern is 5 days per week which could include Saturday and Sunday. Overtime is available if working over set hours.
Standard pay rate will start at £9.08 and rise to £12.08 after 12 working weeks
If you are interested in working within a government department and are interested in this role, please apply below.
You MUST have a current Passport with at least 7 mths in date