Job Description

Patient Care Liaison/Coordinator

We are currently recruiting for a top private clinic based in Harley Street, looking for a Patient Care Coordinator to join them on a permanent basis as soon as possible. The purpose of this role is for the patients to have someone that can help them through their journey from first contact to continuing after care. There are also booking targets to reach whilst delivering outstanding service to the patients.

Salary: £26,000 basic - up to £38,000 with on target earnings

Benefits:
- 20 days annual leave + bank holidays
- Occupational pension scheme
- Private Health Insurance
- Private Dental Care

Hours: Full time hours (Mon - Fri for first three months then you will be working every Saturday with a day off in the week)
Shifts are typically 08:00-16:30, 08:30-17:00, 9:00-17:30 and 09:30-18:00.

Key Responsibilities:
- Hit monthly targets
- Meet with the patients at their initial consultation and guide them through their first visits, making them aware that you will be their contact person if they have any queries in the future
- Book surgical appointments and consultations
- Invoice patients for deposits and surgery balances
- Ensure all the client's needs are met while visiting the practice
- Answering phones on reception
- Update all records on the patient database as appropriate
- Play an active part in the maintenance of a supportive learning environment within the clinic
- Complete the end of day administration

Key Requirements:
- Extensive exposure to customer facing roles
- Excellent verbal and written communication
- Sales expertise ideally in selling consumer services
- Clerical and administrative experience using computers
- Basic IT skills e.g. word, excel, email and Internet
- Some post-secondary education will be advantages
- Good problem-solving skills
- Excellent organisational skills

If you meet the above requirements and are keen to jump into a hands-on, role in a fun environment then contact Anna on 0203 807 9010 or email .