Urgent - Payroll Administrator
Location - Benton
£9 per hour
6 months temporary assignment with a view to go permanent
The Newcastle Centre of Excellence provides HR, Payroll, Expenses Compliance and Recruitment Services to several central government departments, currently supporting in excess of 250,000 employees. Our client has an urgent requirement for people to join the team to support the on-boarding of additional work. The roles offer on the job training and a chance to expand your knowledge of the above transactional services.
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages, processing transactions or undertaking gross to net payroll calculations
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
Maintain and update information held on a database or manually.
Support line management on any additional admin when required
Liaise with internal/external clients.
Manage customer expectations, interact and display professionalism at all times.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.
Ensure all information, which is issued to the customer, meets the department security standards.
Essential Skills Experience and Knowledge
Good Microsoft IT skills - including Word, Excel, Outlook and PowerPoint.
Strong communication skills - both written and verbal.
Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.
Able to work in a team or other structured environment
Articulate and able to maintain good relationships with colleagues and clients
Experience of working in a multi-disciplined Payroll department, ideally within a large company