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Pensions Administrator

Job Description

Brook Street (UK) Limited is delighted to be recruiting for our Belfast client to recruit a Pensions Administrator to join their expanding business

The role of the Pensions Administrator will be to work as part of a team to deliver a high-quality administration service within agreed timescales to both members and clients in relation to pension schemes.

Key Responsibilities:

* Create, record and update customer data and produce appropriate output to ensure customer records are accurately maintained
* Provide technically accurate and compliant responses to member enquiries via telephone, email and letter
* Consistently provide a quality customer experience to clients/members
* Monitor own workflow to ensure service levels are achieved
* Review the status of customer business and provide regular updates on progress of their cases
* Develop and maintain effective relationships with key customers
* Product and Market awareness maintained to ensure that all legislative & procedural changes are complied
* Communicate and liaise internally and externally to facilitate excellent working relationships
* Recognise and escalate potential problems.
* Suggest/contribute fully to process improvements

Criteria

* At least 12 months` office admin experience within financial services
* Interpersonal skills to include excellent written and verbal communication
* Competent knowledge of Pension Regulations in relation to DB & DC Pensions Schemes
* GCSE Maths and English Grade C or above
* Ability to work unsupervised
* Ability to work to a high level of accuracy
* Ability to work well under pressure and meet targets
* Excellent organisational skills
* Proficient Computer Skills (MS Office)

Salary for this role will depend on background and there is an excellent benefits package and ongoing training will be given and there is excellent opportunity for career advancement and development.

PLEASE NOTE - APPLICANTS WITHOUT PENSIONS EXPERIENCE WILL NOT BE CONSIDERED

Please send your CV via the apply link

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