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Pensions Administrator

Job Description

Pensions Administrator

Location: Preston City Centre
Hours: Monday - Friday 37 Hours - Hybrid Working
Salary: £20,000
Holiday: 25 Days (Plus Bank Holiday Pus additional concessionary days)

An award-winning pension services business, are currently looking for a Risk & Compliance Support Administrator to Join their team.

The role is predominantly focused on answering pensions queries via telephone in respect of the public sector pension schemes

The Role Includes

  • Processing a range of general pensions case work, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits.
  • To support the service provision as appropriate undertaking other duties commensurate with the post
  • Sensitively and efficiently assist customers by resolving pension telephone queries and making appropriate referrals, as necessary.
  • Delivering a flexible and responsive service in line with the needs of the business

To be considered as a Risk & Compliance Support Administrator, you will need to be:

  • Able to work independently without close supervision.
  • Ability to meet agreed quality and performance targets.
  • Experience of working to and achieving challenging targets
  • Excellent customer service skills
  • Excellent oral and written (grammar) communication skills
  • You must be prepared to work flexibly to provide cover for call centre hours of 0800 to 1800 Monday to Friday (excluding Bank Holidays).
  • Recent experience of contact centre would be an advantage.

If you have the relevant skills and are interested in this role, please apply


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