Role Title: Pension Caseworker / Administrator Level 1
Salary: £17,772 pa
Hours: Mon - Fri 37.00 hours per week
Contract: Permanent contract
An exciting opportunity has arisen to join our client based in Preston. The role is to support the Pensions Case Manager providing an admin service.
Main Duties and Responsibilities:
-To process and check a range of general pension`s case work, including, but not restricted to benefits estimates, transfers, retirements, commutation of benefits and the combining of benefits, ensuring that service level targets and deadlines are met in respect these areas.
-To respond to member correspondence relating to the work undertaken within the level 2 Casework Team, again ensuring that service level targets and deadlines are met in these areas.
-Ensure that all work is carried out in a timely and accurate manner
-To actively develop an understanding of current regulations and overriding legislation, maintaining an up to date knowledge.
-To support service provision as appropriate undertaking other duties commensurate with the post.
-Liaise with customers and third parties obtaining information in respect of the work undertaken on the Level 2 Casework Team
-Treat information security with the upmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines
-Practical working experience in a pension administration role
-Proven ability to work effectively on own initiative as well as being an effective team player, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationship within the team and the service as a whole.
-Proven ability to undertake detailed mathematical calculations accurately.
-Demonstrable ability to work accurately and to deadlines
-Ability to use systems and processes relevant to pension payroll and pension administration.
-Ability to use Excel and Word to a good standard
-The ability to communicate effectively at all levels possessing excellent communication skills.
-Commitment to providing a good customer service at all times.
-Demonstrable ability to apply and interpret complex regulations, relevant to the casework undertaken on the Level 2 Casework team
-Maintain an understanding and actively support our client`s equality programme, both internally and externally, along with all other corporate policy initiatives, including maintaining an understanding of the breadth of the diversity agenda and embedding good practice.
-Defined benefits Pension Scheme experience would be beneficial.
Sounds good to you? Please get in touch with Stephy on 01772252111 or email on