Job Description

Inbound Pensions Customer Service Advisor / Preston City Centre / £17,772 per annum

Fixed Term Contract until Sept 2019 Full Time between 08:00 - 18:00 Monday - Friday.

A fantastic opportunity has arisen for an experienced Inbound Customer Service Advisor in Preston City Centre. You must have a minimum of 12 months experience of Customer Service in a Call Centre environment to apply for this role.

To provide the highest standard of customer service utilising self-service, telephony, email and face to face contact. The role is predominantly focussed on answering pensions queries via a telephone helpdesk & email facility in respect of the public sector pension schemes.

Key Accountabilities:

Sensitively and efficiently assist customers by resolving pension telephone and email queries and making appropriate referrals as necessary.

Be fully proficient in the use of telephony and ICT systems typically used in a customer service/telephone helpdesk environment

Be polite and professional at all times in possibly difficult, stressful and challenging situations.

Take ownership of individual enquiries, complaints and customer requests.

Treat information security with the upmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines

Meet agreed quality and performance targets. (Not sales)

Undertake other duties of an administrative and technical nature in line with the level of responsibility of the post.

Person Specification:

One year recent (last 3 years) experience within a busy customer service environment.

One year recent (last 3 years) experience in a telephone based contact centre environment.

Experience of working to and achieving challenging targets.

Excellent customer service skills.

Excellent oral and written (grammar) communication skills

Good interpersonal skills and empathetic listening skills.

Ability to respond positively to difficult, stressful and challenging situations.

Ability to deal with sensitive and confidential matters appropriately

Ability to work effectively as part of a team.

Ability to use initiative, analyse situations and identify the service needs of customers.

You will be paid a competitive starting salary of £17,772. Full training will be provided but if you come from a financial background or pension background we`d love to hear from you!

To apply for this role please send your CV or call 01772 252111 for more information.