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Pensions Office Admin

  • Location:

    Southampton, Hampshire

  • Sector:

    Accountancy and Finance

  • Job type:


  • Salary:

    Up to £9.9 per hour

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    6 MONTHS +

  • Expiry date:


  • Startdate:


Job Description

* A very exciting oppurtunity my client is looking for a motivated candidate to join their busy team *
Temp hourly rate/annual salary: £ 9.90 per hour
Client Location: NHS SBS Waterside House Town Quay, Southampton SO14 2AQ GBR
Proposed Start Date: ASAP
End Date/Duration: 6 MONTHS - with possible extension (Subject to performance)
Job Title: Pension officer
Interview Duration : MS Teams video interview - 30 Minutes

Note: This role is Hybrid at the moment one day a month in the office. Maybe more at training stage with flexible shift time Monday - Friday 7.5 working core hours

To assist The Pensions Team Leader in the provision of an effective service, processing all pension information accurately and on time. Ensuring all Statutory, Organizational and Client requirements are met in accordance with the NHS Pension Scheme Regulations. Assist in providing an information service to individual employees and Management to assist in their decision making to ensure correct benefits and costings are achieved for the individuals concerned. Delivering customer service and the required results to support Key Performance Indicators by maintaining and standardizing the following responsibilities. Dealing with confidential personal information.

Provide information and relevant documentation to NHS Pensions utilizing Pensions Online where appropriate.
Calculating periods of pensionable pay accurately by interpreting the information held on the payroll system.
Provide information and relevant documentation when requested by all clients
Provide payroll with the relevant pension information to process the payroll on a timely basis
Responsible for dealing effectively with enquiries from clients both internal and external, by telephone, mail, email or in person, at all times conveying a professional and efficient attitude following customer service standards

Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence.
Excellent communicator.
Effective team player, who constantly displays commitment and flexibility.
Assimilates and applies policies and procedures consistently.

Desirable Skills
Able to follow process
Ability to navigate around and understand use of relevant systems.

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